Privacy Policy

1. Scope

This Policy applies to the TATA mobile application, official website, and directly related services (together, the “Service”). It explains what data we process, why we use it, who helps us process it, and how you can exercise your rights.

The website currently uses no advertising, cross-site tracking, or non-essential analytics. It uses only a necessary language-preference cookie.

2. Data we collect

• Account and contact data: email, display name, third-party login identifier, profile image, phone number, and verification status.
• Pet profiles: name, species, breed, birthday, sex, weight, microchip number, photos, and other details you provide.
• Health and care data: medical, vaccine, allergy, medication, food, water, activity, weight, reminder, journal, schedule, booking, and expense records.
• User content: posts, photos, comments, likes, saves, and other community interactions.
• Device permissions: camera, photo library, foreground location, calendar, notifications, and local authentication after you grant access.
• Pet Assistant data: questions, answers, conversation history, and the personal pet records read to answer a question.
• Necessary technical data: sessions, error details, request timing, and basic network information needed to protect the Service.

3. How we use data

• Create accounts, verify identity, synchronize data, and maintain sessions.
• Provide profiles, reminders, health trends, calendars, ledgers, bookings, content, and community features.
• Show nearby providers and distance after location permission; we do not build a continuous location history.
• Let the Pet Assistant answer questions about your own pet records.
• Handle support, deletion, and rights requests; prevent abuse and secure the Service.
• Improve the Service where permitted by law or with consent when required.

4. Service providers and international transfers

We use the following providers to process data needed for the Service. Some processing may occur outside Taiwan.

• Supabase for authentication, databases, edge functions, and file storage.
• Apple, Google, and LINE for third-party sign-in and identity verification.
• Twilio for phone verification messages.
• Expo (EAS) for application builds, updates, and delivery.
• Google Maps for Android maps and related location functions.
• OpenAI for Pet Assistant questions and answers. API data is not used to train models unless explicitly opted in; under default controls, content may be retained for up to 30 days for abuse monitoring.
• Vercel for website hosting and country information used for the initial language choice.

5. Retention and security

We generally retain data while your account exists and for as long as needed to provide the Service. When the purpose ends, the retention period expires, or a valid deletion request is made, we delete, de-identify, or stop processing data unless retention is needed for law, safety, fraud prevention, or disputes.

We use safeguards such as encryption in transit, access controls, and row-level data permissions. No online service can guarantee absolute security.

6. Your choices and rights

Contact support@petstata.com for help. We may reasonably verify your identity before fulfilling a request.

• Ask to access or receive a copy of your personal data.
• Ask to correct, supplement, stop processing, or delete data.
• Withdraw location, camera, photos, calendar, or notification permissions in device settings.
• Delete your account in Pet → Settings → Delete account, or submit a request through our account deletion page.

7. Children

The Service is not directed to children under 13. We do not knowingly collect personal data from children under 13. Contact us if you believe this has occurred.

8. Changes to this Policy

For material changes, we will update the date and provide notice through the website, app, or another appropriate channel. We will obtain additional consent before changes take effect when required by law.

9. Contact

Operator: 魁興國際有限公司 KUEI SHING INTERNATIONAL LIMITED. For privacy or personal-data questions, email support@petstata.com. The operator address will be added before production release.